Questions & Answers

ORDERS

When will I receive my order?

The Lovery jewelry is "Ready to Ship" unless it is a custom made piece.

 

Ready to Ship orders will be received within 3 business days within the continental U.S.A.


International orders require 5-7 business days for shipping.

 

Custom made pieces require 2-3 weeks for processing and shipping. 

 

Processing time is flexible depending on stone availability and style. 

 

Visit our customization page or contact us at hello@thelovery.co to create a custom made piece! 

How will I receive my order?

All orders are shipped via FedEx. They are insured and require an adult signature to be retrieved.

A confirmation email with tracking details will be sent to you upon leaving our office in New York!

Did I hear you say Lifetime Warranty?!

Yes, The Lovery offers a complimentary lifetime warranty on all of our jewelry!

 

Each item is accompanied with a certificate of authenticity and appraisal for insurance or replacement value purposes.

 

All The Lovery gemstones are sourced from reputable and conflict-free mines around the globe.

 

Each stone is hand selected, hand set and hand finished in our private facilities in New York with the utmost attention to detail.

 

Every piece is thoroughly scrutinized during our inspection and  quality control process in order to receive a stamp of excellence!

Can I make a return or exchange?

The Lovery offers free returns & exchanges with a 30-day money back guarantee on all jewelry besides custom orders

 

Please see our Return Policy page for more details.

SIZING

How do I determine my ring size?

Please refer to The Lovery Sizing Guide to determine what Ring Size is best for you.

 

We recommend going with a size that is easy to slide on and slightly resistant when taking  off. 

Can my ring be resized?

The Lovery provides free sizing on all our rings.

 

Simply contact us at hello@thelovery.co to arrange your resize!

 

MONEY ON MY MIND

How much am I supposed to spend on an engagement ring?

It is important to have a budget you are comfortable with when purchasing engagement jewelry.

There is no budget too low or style too complicated at The Lovery!

Our engagement rings feature gemstone and diamond center stones and side stones, with a piece to fit every couples budget!

If you can’t find a ring in the price range you are looking for, see our customization page or contact hello@thelovery.co.

Our designers will work with you to create your dream piece within your desired budget!