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Return Policy

Holiday 2023 Return Policy

Items purchased between November 16th, 2023 - December 31st, 2023 can be returned for store credit only. Kindly initiate your return by January 15, 2024. 

Items marked FINAL SALE are not eligible for any returns, refunds, store credit or exchange. 

When shopping Final Sale, it's important to keep a few things in mind:

  • No returns, refunds, store credit, or exchange: Before placing your order, make sure the item is something you or someone in your friend and family circle will want.
  • Check the sizing: Since you won't be able to exchange the item, it's important to make sure you're buying the right size. Check the sizing chart and read any reviews to get an idea of how the item(s) fits. If you need additional information or photos, please email us at hello@thelovery.co
  • No price adjustments: Final sale items do not qualify for price adjustments or price matches.
 
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Standard Return Policy

To Receive A Refund

Initiate a return within 20 days of receiving your order to receive a refund to your original payment method.

All refunds are subject to a $20 return fee. 

Original shipping costs will not be refunded. 


To Receive A Store Credit

Initiate a return within 20 days of receiving your order to receive a store credit.

No fees. No expiration.

Original shipping costs will not be refunded.

 

All Returns Must Be:

Unworn

In the original packaging

In the same condition that you received it

 

Not Eligible For Return:

Orders outside of The United States

Sized Jewelry

Custom Items

Initial Items

Engraved Items

Items Marked Final Sale

The Lovery monitors return activity for abuse and reserves the right to limit returns or exchanges.

You can start a return here.

Damaged Items & Repairs

Quality is extremely important to us.

If your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage. 

If your product is damaged within 14 days of delivery and it has been determined that there is an issue with the product, the cost of the repair will be covered.

If your product is damaged after 14 days of delivery, please note that you will be responsible for the cost of the repair and the shipping to our office. We do our absolute best to accommodate repairs or replacements at a low cost.

Repairs and replacements are usually completed and shipped back to you within 1-2 weeks.

Once again, if your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage so we can best accommodate. 

Please see our Jewelry Care Tips to ensure your pieces will be looking like new forever!

As always, the following are not eligible for any returns, exchanges or store credit: Sized Jewelry, Custom Items, Initial Items, Engraved Items, Items Marked Final Sale.

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