To Receive A Refund
Initiate a return within 20 days of receiving your order to receive a refund to your original payment method.
All refunds are subject to a $20 return fee.
Original shipping costs will not be refunded.
To Receive A Store Credit
Initiate a return within 20 days of receiving your order to receive a store credit.
No fees. No expiration.
Original shipping costs will not be refunded.
All Returns Must Be:
Unworn
In the original packaging
In the same condition that you received it
Not Eligible For Return:
Orders outside of The United States
Sized Jewelry
Custom Items
Initial Items
Engraved Items
Items Marked Final Sale
The Lovery monitors return activity for abuse and reserves the right to limit returns or exchanges.
You can start a return here.
Damaged Items & Repairs
Quality is extremely important to us.
If your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage.
If your product is damaged within 14 days of delivery and it has been determined that there is an issue with the product, the cost of the repair will be covered.
If your product is damaged after 14 days of delivery, please note that you will be responsible for the cost of the repair and the shipping to our office. We do our absolute best to accommodate repairs or replacements at a low cost.
Repairs and replacements are usually completed and shipped back to you within 1-2 weeks.
Once again, if your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage so we can best accommodate.
Please see our Jewelry Care Tips to ensure your pieces will be looking like new forever!
Holiday 2022 Return Policy
