Return Policy

To Receive A Refund

Initiate a return within 20 days of receiving your order to receive a refund to your original payment method.

All refunds are subject to a $20 return fee. 

Original shipping costs will not be refunded. 


To Receive A Store Credit

Initiate a return within 20 days of receiving your order to receive a store credit.

No fees. No expiration.

Original shipping costs will not be refunded.

 

All Returns Must Be:

Unworn

In the original packaging

In the same condition that you received it

 

Not Eligible For Return:

Orders outside of The United States

Sized Jewelry

Custom Items

Initial Items

Engraved Items

Items Marked Final Sale

The Lovery monitors return activity for abuse and reserves the right to limit returns or exchanges.


Damaged Items & Repairs

Quality is extremely important to us.

If your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage. 

If your product is damaged within 14 days of delivery and it has been determined that there is an issue with the product, the cost of the repair will be covered.

If your product is damaged after 14 days of delivery, please note that you may be responsible for the cost of the repair and the shipping to our office. We do our absolute best to accommodate repairs or replacements at little or no cost.

Repairs are usually completed and shipped back to you within 2-3 weeks.

Once again, if your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage so we can best accommodate. 

Please see our Jewelry Care Tips to ensure your pieces will be looking like new forever!

FAQ

Do you have a storefront?

The Lovery does not have a storefront. Our collection is solely available for sale online.

Where do your items ship from?

All items are shipped from our design studio in New York.

How quickly will I receive my piece?

Our pieces are in-stock and ready to ship the next business day.

Rings & initial pieces are made to order. Please allow 1-2 weeks for delivery.

Expedited shipping options are available at checkout.

Do you ship internationally?

Yes! We currently ship across the USA, Alaska, Hawaii, Puerto Rico, UK, Europe, Canada & Australia.

If you do not see your country listed above, please email us at hello@thelovery.co for a quote.

What's your return policy?

You can see our return policy here or initiate a return here.

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