All Returns Must Be:
In the original packaging
In the same condition that you received it
Not Eligible For Return:
Orders outside of The United States
Items Marked Final Sale
The Lovery monitors return activity for abuse and reserves the right to limit returns or exchanges.
You can start a return here.
Damaged Items & Repairs
Quality is extremely important to us.
If your jewelry has a damage or defect, please email us immediately at email@example.com with specific details and a photo of the damage.
If your product is damaged within 14 days of delivery and it has been determined that there is an issue with the product, the cost of the repair will be covered.
If your product is damaged after 14 days of delivery, please note that you may be responsible for the cost of the repair and the shipping to our office. We do our absolute best to accommodate repairs or replacements at little or no cost.
Repairs are usually completed and shipped back to you within 2-3 weeks.
Once again, if your jewelry has a damage or defect, please email us immediately at firstname.lastname@example.org with specific details and a photo of the damage so we can best accommodate.
Please see our Jewelry Care Tips to ensure your pieces will be looking like new forever!
As always, the following are not eligible for any returns, exchanges or store credit: Sized Jewelry, Custom Items, Initial Items, Engraved Items, Items Marked Final Sale.