Return Policy

Holiday 2022 Return Policy

Items purchased between November 1st, 2022 - December 31st, 2022
can be returned for store credit only. Kindly initiate your return by January 15, 2023.

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ORDERS PLACED ON OR AFTER JANUARY 1ST, 2023 
 

To Receive A Refund

Initiate a return within 20 days of receiving your order to receive a refund to your original payment method.

All refunds are subject to a $20 return fee. 

Original shipping costs will not be refunded. 


To Receive A Store Credit

Initiate a return within 20 days of receiving your order to receive a store credit.

No fees. No expiration.

Original shipping costs will not be refunded.

 

All Returns Must Be:

Unworn

In the original packaging

In the same condition that you received it

 

Not Eligible For Return:

Orders outside of The United States

Sized Jewelry

Custom Items

Initial Items

Engraved Items

Items Marked Final Sale

The Lovery monitors return activity for abuse and reserves the right to limit returns or exchanges.

You can start a return here.

Damaged Items & Repairs

Quality is extremely important to us.

If your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage. 

If your product is damaged within 14 days of delivery and it has been determined that there is an issue with the product, the cost of the repair will be covered.

If your product is damaged after 14 days of delivery, please note that you may be responsible for the cost of the repair and the shipping to our office. We do our absolute best to accommodate repairs or replacements at little or no cost.

Repairs are usually completed and shipped back to you within 2-3 weeks.

Once again, if your jewelry has a damage or defect, please email us immediately at hello@thelovery.co with specific details and a photo of the damage so we can best accommodate. 

Please see our Jewelry Care Tips to ensure your pieces will be looking like new forever!

As always, the following are not eligible for any returns, exchanges or store credit: Sized Jewelry, Custom Items, Initial Items, Engraved Items, Items Marked Final Sale.
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