Shipping & Handling

Handling
 

Please allow up to 5 days for in-stock items to be shipped out.

Please allow one to six weeks for pre-ordered products & products that are being restocked.



Shipping


The Lovery offers insured shipping in the USA. 

 

Shipping Options & Prices Available At Checkout:

UPS Ground: 1-5 business days shipping time
UPS 2-Day: 2 business days shipping time
FedEx Overnight: 1 business day shipping time


    Shipping method selection does not expedite production time.

    All packages are insured. Orders over $1,000 require a signature upon delivery to ensure the upmost safety.

    You will receive a shipping confirmation email with tracking information once your order ships.
    If you've ordered multiple items in one order, we may ship the pieces separately if an item was pre-ordered and is not yet in stock.
    If you've placed multiple orders, we may batch them together as one shipment, unless otherwise requested by the customer. 

    Email us at hello@thelovery.co for International Shipping quotes.

     

    Insurance Claims

    If you are experiencing a non-delivery, or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 5 days to file a claim.

    We will assist you in working with the shipping carrier to complete the claims process. Please note: Claims can take up to 30 days to complete depending on the shipping carrier.

    The Lovery does not hold or accept responsibility for packages that have been reported as delivered by the carrier, but that you have not received. We do not issue replacements, refunds or credits for packages that the carrier confirms as being delivered, but you have not received, unless we are able to collect the insurance funds.